The QM Master is a reloadable prepaid card offered in collaboration with BBG Global Pte. Ltd., providing users with the flexibility to use it in over 60 countries for secure and convenient transactions, backed by advanced security measures.

The QM Master and its services, including digital infrastructure and fund management, are provided by MatchMove Pte. Ltd., a licensed financial institution regulated by the Monetary Authority of Singapore (MAS).

Quantum Metal Bullion (QMB) collaborates with BBG Global Pte. Ltd. (BBG) and MatchMove Pay Pte. Ltd. (MatchMove) to deliver the QMB Master program. BBG provides the BBG Banking Operating System (BBGBOS), enabling secure functionalities such as peer-to-peer (P2P) transfers and MasterCard-enabled payments. MatchMove, a licensed financial institution regulated by MAS, manages QM Wallet operations, including customer account management, card issuance, and compliance.

Complete the QM Master Registration and Physical Card Application. Once submitted, a temporary password and PIN will be sent to your email after verification. Download the QM Master app from Google Play Store or the Apple App Store. Launch the app and sign in using the credentials provided. Follow the instructions to complete the registration. To activate your account, submit the required identification documents for verification. This is necessary to comply with legal and regulatory requirements.

• NRIC/Passport – A clear photo of your identity card (IC) or passport (front cover).
• Email Address – A valid email for verification and communication.
• Mobile Number – A registered number for customer service contact. Each NRIC, email, and mobile number must be unique and cannot be used for multiple registrations.

Yes, fees apply for services such as registration, top-ups, foreign transactions, and withdrawals. These are detailed in the Fees and Charges section of the Terms & Conditions and may be updated periodically.

No, the wallet only accepts top-ups in the local currency of the wallet’s country of issuance. For transactions in other currencies, the amount will be converted to the local currency at the exchange rate applied at the time of the transaction. If the wallet has a multi-currency feature, payments will first be deducted from the matching currency balance (if available). If the balance is insufficient, the remaining amount will be converted and settled in SGD. Applicable fees

You can use the QM Master for purchases online, in-store, and internationally wherever MasterCard is accepted. Simply swipe, tap, or enter your card details as needed.

Yes, but always ensure you are transacting on secure and reputable websites.

The virtual card currently supports Google Pay only.

Yes, cash withdrawals are permitted at ATMs displaying the MasterCard logo subject to terms and conditions. However, no ATM withdrawal allowed in Singapore. Standard ATM withdrawals fees apply and are listed in the Fees and Charges section on our website.

Yes, the card cannot be used for prohibited transactions, including illegal online gaming, high-risk transactions, and any activities restricted by applicable laws or regulations.

No, transaction limits are set in compliance with regulatory requirements and cannot be modified. However, you can manage daily spending limits through the QM mobile app.

KYC failure happens when identity verification does not meet requirements. Common reasons for rejection include, Unclear or Incomplete Documents, Invalid Proof of Address (POA) , Inconsistent or Blurry Photo/Selfie, Expired Documents, Mismatched Information.

We implement advanced security protocols, including data encryption and regular monitoring, to protect your information. Only authorized users can access secure sections of the QMB website and Wallet.

Contact us immediately if you suspect any unauthorized transactions. You may also need to file a police report to support the claims investigation.

While we take extensive measures to secure transactions, we cannot guarantee absolute security for information transmitted over the internet or via SMS. Users are advised to use secure devices and regularly monitor account notifications.

Yes, a processing fee applies for each refund request. If your balance does not cover the refund processing fee, the request cannot be processed.

No, all fees, including annual fees, are non-refundable, even if services are terminated or if you cancel your account before expiry.

Yes, fees are exclusive of taxes or duties imposed by government agencies or financial institutions. Any applicable withholding taxes should be deducted before transferring the remaining balance.

You must submit a claim and may be required to provide a police report. Investigations take:

• 21 business days for straightforward cases.
• 45 business days for complex cases.

If you mistakenly transfer funds to an incorrect recipient, notify us immediately. We will attempt to recover the funds, but recovery cannot be guaranteed.

Yes, if you disagree with our findings, you may pursue alternative dispute resolution, including mediation via the Financial Industry Disputes Resolution Centre (FIDReC).

Yes, in compliance with regulatory changes or at our discretion, we may amend or discontinue any part of our services. If termination occurs, you must settle any outstanding liabilities.

You can view your balance through the QM Master app, which displays your available balance and recent transactions.

Please freeze the card immediately on the QM Master app to prevent unauthorized use. Contact customer support immediately to block your card. A replacement card can be issued upon request, subject to applicable fees.

If you report your QM MasterCard as lost or stolen immediately and transfer your card balance to your wallet account, your balance will remain secure in your wallet account. However, if any unauthorized transactions occur before the loss is reported, you may be liable for those transactions, as per the terms and conditions. You must notify customer support as soon as possible and may be required to provide a police report in cases of theft. The issuance of a replacement card is subject to verification and applicable fees. Please refer to the terms and conditions for further details on unauthorized transactions and liability.

Yes, you can freeze or unfreeze your card using the QM Master app for added security in case you misplace it.

To update your contact details or other personal information, log in to your account on the QM Master app and access the “Account” to make changes. Certain updates may require verification.

For questions, assistance, or claims, please reach out to our customer service at +6011 6161 8000 or email us at mcsupport@qmbullion.com.au.